What You Need to Know TODAY
We’re Making the Switch to Zen Planner on February 1
We’ve been using MINDBODY to manage your membership accounts, and you’ve been using it to reserve ZŪM-2-U classes and open gym times.
On February 1, we’re changing over to Zen Planner, which offers more intuitive navigation and a more streamlined process for signing up for your favorite classes and gym times!
We’ve already created your Zen Planner account for you, but we need you to complete it.
Keep an eye out for an e-mail with the subject line:
“Welcome! ZUM Fitness has created a Zen Planner account for you.“
The e-mail will have a username and temporary password for you to use to access your account. It only takes 5 minutes to finish setting up your account.
If you don’t receive an e-mail, check your spam filter. If you still don’t find it, e-mail Alex and he’ll work with you to get it set up.
Once you set up your account, be sure to sign up for ZŪM-2-U and download the Zen Planner Member App so you can sign up for your favorite classes!
What Does This Mean for My MindBody Account?
Since we’re making the switch to Zen Planner, we have terminated all memberships on MindBody. If you had a ZUM-2-U membership in January, you will need to re-activate your membership on Zen Planner.
We’re Open for Open Gym Reservations and Private Training!
Governor Inslee and his staff have constructed a new Roadmap to Recovery that allows fitness businesses to reopen for open gym and private training appointments beginning Monday, January 11.
Check out our Open Gym page for more information on how to reserve your workout bay!
How Do I Get Started with a Personal Trainer?
2021 Member Message
What safety measures have you put into place?
A – We have reviewed all of our operating procedures and facility layout to ensure we are taking maximum precautions against the spread of Covid-19. From our cleaning methods and frequency to our new maximum occupancy restrictions we have left no stone unturned. For a thorough review of our post-Covid 19 operating procedures, please click here: https://zumfitness.com/safety-guidelines/
If the scheduled ZUM-2-U time for a LIVE class doesn’t work for me, can I still take the class?
A – Yes! If you are a ZUM-2-U member and have access to the interactive classes, book the class as if you were going to be there at the live time. If you are unable to come (last minute or planned) we will see that you are registered and will then send you a recorded version of the class, after class.
I have the ZUM-2-U membership, but can’t seem to book a class. What should I do?
A – If you are trying to book your spot within 15 minutes of class start time, call 206.443.3933 option 9 and you will be connected to Alex who can help you get into the class.
I understand that all memberships were terminated in response to COVID-19 closure. Now that you’re open, do they automatically restart?
A – NO. Your membership has been terminated and no dues are being charged. If you’d like to take advantage of our Open Gym option, Sign Up Here! Click on the Open Gym tab. Pick one or more spots. Add “Open Gym – without trainer” to your cart and check out.
If you’d like to join us for ZUM-2-U, please contact email@example.com.